We’re going to ask you to input some department averages regarding your staffing levels throughout the day. For example, how many restaurant guests on average can a server handle every 15 minutes; how many new guests do we need to require a host shift? We’ll show you how to use this information in our schedule training later on. Note: staffing guides can be a daunting task in the beginning. They’re used for an advanced level of analytics in the scheduling process. If you are more comfortable skipping this step for now and want get your Ameego basics down pat first, that’s just fine. You can revisit this area after you have been using Ameego for a few weeks. But don't forget to revisit, the use of these staffing guides really is Ameego's claim to fame!
Navigation: ‘Scheduling tab, then ‘Staffing Guides’
Goal: Set up sales metric averages specifically for each department that we can use to help make better decisions regarding shift coverage when creating the scheduling.
- Choose a department. Lets choose ‘Server’ for our example.
- Click the ‘Change Sales Metric’ button on the top right of the staffing guide to see the available options for this department. Let’s choose ‘Restaurant Guests’ for our server department.
- You likely see some default sales points on the staffing guide graph. If you do, go to the next bullet, Edit sales points. If you have none, skip edit for now and go to, Add sales points
- Edit sales point - If you already have some sample sale points, hover over the first point to see the information. Note the number of staff the point is set for before clicking (should be one). Click to access the edit options. You can change the number (of restaurant guests per one server). Let's make sure this is set this to one and save. Click on the next point which will be for two staff (servers). Edit the number of restaurant guests required for you to add another server. Let’s set this to 15. Keep going up the graph until you have enough sale points for the maximum servers you would ever have on the floor. Note: The sales points will be examined in 15 minutes increments on your scheduling floor plan.
- Add sales point - If you don’t see any sales points on the graph, click the ‘Add Sales Point’ button. This first sales point will be the sales point for one server. Let's enter one and save. Click ‘Add Sales Point’ again and enter the number of restaurant guests required to add a second server. Keep adding until you reach the maximum servers you would ever on the floor. If you feel a server can handle 14 to 15 restaurant guests on average, your sales points could increase by 15 for each server added. They would be 1, 15, 30, 45, 60, 75, 90, 105, etc. Note: The sales points will be examined in 15 minutes increments on your scheduling floor plan.
- Remove a sales point - Hover over the sales point and click when you see the hand icon. Click ‘Remove this sales point’ at the bottom of the edit box.
- Choose another department and repeat the set up steps we did in the server department. This time choose the metric and sales points of your choice (maybe meal count for line cooks ?
- Not all departments need to have a staffing guide. Focus on the departments that have multiple shifts in any given time period. Focus on the departments where you’re spending most of your labour dollars!
Great job team! Please be sure to email your Ameego scheduling consultant to schedule your training session!